JACKSONVILLE, Fla. -- The Gaines family has lived in their Arlington home for decades, but what they're now experiencing is a first and they're not happy.
"It is not a tremendous problem for them," said Henry Gaines, "but it is for us."
Gaines, 71, said three years ago they hired Home Improvement Services to replace the roof on their home. They were relatively content until now.
"My wife is more upset than I am and when she's upset, I am upset," said Gaines.
They're upset because the roof, which was installed January 30, 2010, has a leak and the water is dripping down the walls in their bedroom.
"If the water keeps accumulating," said Gaines," I'm afraid the ceiling will sink in."
Since the holidays, they have made several attempts to reach Home Improvement Services.
"We've called at least ten times now," he said.